“Mike, never refuse the bathroom to anyone,” Crystal said. “He might not be a customer, but everyone who walks in that door is a Guest.”
(from How Starbucks Saved My Life, pp. 79)
–
“Hey, Mike,” Kester said, “how are you doing?”
“Good,” I said, “I hope to do some more cleaning today.”
“No shit,” Kester said.
“No street talk in here,” Crystal said.
…
…
“There is a paper with our uncompromising principles on it… Read me the first one,” Crystal said.
I read, “To create a great work environment and treat each other with respect and dignity.”
