白石惠:「本山女士她... 不是"腦瘤患者",也不是"產生幻覺的患者",她叫本山由希子。」
(from Code Blue)


"Mike, never refuse the bathroom to anyone," Crystal said. "He might not be a customer, but everyone who walks in that door is a Guest."
(from How Starbucks Saved My Life, pp. 79)


"Hey, Mike," Kester said, "how are you doing?"
"Good," I said, "I hope to do some more cleaning today."
"No shit," Kester said.
"No street talk in here," Crystal said.
"There is a paper with our uncompromising principles on it... Read me the first one," Crystal said.
I read, "To create a great work environment and treat each other with respect and dignity."

(from How Starbucks Saved My Life, pp. 81-82)